terms of service
General information
Morten Stern ApS
Østrupvej 6C
3480 Fredensborg
CVR no.: 17906704
Telephone: 40460537
Email: stern (a) mortenstern.com
Prices
At Morten Stern ApS all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.
Payment
Morten Stern ApS accepts payment with VISA, Mastercard, Apple Pay, Google Pay, Shopify Pay, American Express. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.
Delivery
Morten Stern ApS aims to ship orders received before 17 the same day. Orders are then sent the following business day.
Shipping prices from DKK 49. Goods will be delivered to the delivery address specified when ordering.
Your goods are sent with Post Nord or GLS.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, Please contact Morten Stern ApS here
Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering. For foreign countries, the Faroe Islands and Greenland, the delivery time may be longer.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Morten Stern ApS will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, the item is sent to:
Morten Stern ApS
Østrupvej 6C
3480 Fredensborg
Shipments are not accepted per cash on delivery.
Refusion
If it is a refund, please include bank details in the form of invoice no. and account number, so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our webshop.
The period is counted from the day:
- Where you receive the order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot, or last part, in the case of an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellation must be reported to us no later than 14 days after the purchase, and from the cancellation you must return the shipment no later than 14 days after. The notice must be given by mail at stern (a) mortenstern.com. In the message, you must make it clear that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must first contact us and then the item must be sent to:
Morten Stern ApS
Østrupvej 6C
3480 Fredensborg
You cannot undo it by simply refusing to accept the item without giving clear notice of this at the same time.
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
- Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
- Sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal has been broken.
- Performed non-financial services, if the provision of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he thereby loses his right of withdrawal.
- Newspapers, magazines or magazines except subscription agreements for such publications.
- Agreements made at public auction.
- Goods that deteriorate or become obsolete quickly.
Return
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. The dispatch will go faster if you also fill in and attach our cancellation form.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery.
The condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature of the goods, their properties and the way in which they function. In other words, you can try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.
Repayment
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When using the right of withdrawal, all payments received from you including delivery costs (except extra costs as a result of your choice of a different form of delivery than the cheapest form of standard delivery that we offer) will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
address
Telephone number
Email address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Morten Stern ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered user.
Complaint options – overview and links
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: stern (a) mortenstern.com